Tableau Customer Support Trust

We provide transparency around service availability and performance for Tableau Customer Support Applications.
All Systems Operational
Tableau Licensing and Registration ? Operational
TableauID Operational
Tableau Webstore Operational
Tableau Webstore Checkout Operational
Customer Portal Operational
Partner Portal Operational
Community Forums Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2020
Resolved - All issues have been resolved. All orders placed during the outage have been successfully processed.
Sep 25, 17:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results. Additionally, we are working through the delayed orders to ensure the process successfully.
Sep 25, 15:57 UTC
Identified - We have identified the problem and are preparing to release an update. Resolution ETA ~30 minutes.
Sep 25, 15:40 UTC
Update - We have identified a likely cause of the problem and are attempting to validate. Resolution ETA ~60 minutes.
Sep 25, 15:13 UTC
Investigating - We are currently investigating 2 issues with Webstore.

Delivery of Tableau keys from orders placed via webstore temporarily delayed. All keys will be delivered once the delay is resolved.

Additionally, customers attempting to add licenses to existing deployments may see an "ineligible" page, when they may actually be eligible.
Sep 25, 14:53 UTC
Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.