Resolved -
All issues have been resolved. All orders placed during the outage have been successfully processed.
Sep 25, 17:15 UTC
Monitoring -
A fix has been implemented and we are monitoring the results. Additionally, we are working through the delayed orders to ensure the process successfully.
Sep 25, 15:57 UTC
Identified -
We have identified the problem and are preparing to release an update. Resolution ETA ~30 minutes.
Sep 25, 15:40 UTC
Update -
We have identified a likely cause of the problem and are attempting to validate. Resolution ETA ~60 minutes.
Sep 25, 15:13 UTC
Investigating -
We are currently investigating 2 issues with Webstore.
Delivery of Tableau keys from orders placed via webstore temporarily delayed. All keys will be delivered once the delay is resolved.
Additionally, customers attempting to add licenses to existing deployments may see an "ineligible" page, when they may actually be eligible.
Sep 25, 14:53 UTC