Tableau Customer Support Trust

We provide transparency around service availability and performance for Tableau Customer Support Applications.

All Systems Operational

Tableau Licensing and Registration Operational

TableauID Operational

Tableau Webstore (buy.tableau.com) Operational

Tableau Checkout (pay.tableau.com) Operational

Tableau Exchange Operational

Customer Portal Operational

Partner Portal Operational

Community Forums Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 26, 2022

No incidents reported today.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

Tableau Webstore - Weekend Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 19:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:00 UTC

Scheduled - Tableau Webstore Maintenance
Tableau's Webstore (buy.tableau.com) will be unavailable due to scheduled maintenance.

From: Friday, November 18th 4:00 PM (PST)
To: Saturday, November 19th 11:00 AM (PST)

During this time, customers will not be able to complete any payments via Webstore. Once maintenance is complete, customers may resume normal purchasing.
Nov 16, 01:15 UTC

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.

Nov 15, 2022

Tableau Webstore Order Fulfillment Delays

Resolved - This incident has been resolved.
Nov 15, 18:56 UTC

Identified - On Tableau Webstore, customers should anticipate delays in receipt of "New Business" purchase emails (New deployments and eLearning), however orders have been received and will be processed. Invoice payments, renewals, and add-on purchases are all processing normally.

Our developers have identified a fix and expect to resolve the issue by Nov 15, 5pm PST.

We will post further updates as they become available.
Nov 15, 07:35 UTC

Tableau Webstore Maintenance

Completed - The scheduled maintenance has been completed.
Nov 15, 07:24 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 15, 07:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 01:15 UTC

Scheduled - Tableau's Webstore (buy.tableau.com) will be unavailable due to scheduled maintenance.

From: Monday, November 14th 5:15 PM (PT)
To: Monday, November 14th 11:30 PM (PT)

During this time, customers will not be able to complete any payments via Webstore. Once maintenance is complete, customers may resume normal purchasing.
Nov 8, 20:30 UTC

Nov 14, 2022

No incidents reported.

Nov 13, 2022

No incidents reported.

Nov 12, 2022

Tableau Exchange Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 18:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 18:00 UTC

Scheduled - Tableau’s Exchange will be unavailable due to scheduled maintenance.

From: Saturday, November 12th 10:00 AM (PST)
To: Saturday, November 12th 10:30 AM (PST)

During this time, the Exchange website (exchange.tableau.com) and Exchange provided content in Tableau Products will be unavailable.
Nov 10, 18:27 UTC

Tableau Webstore - Weekend Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 14:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 00:30 UTC

Scheduled - Tableau's Webstore (buy.tableau.com) will be unavailable due to scheduled maintenance.

From: Friday, November 11th 5:30 PM (PT)
To: Saturday, November 12th 8:30 AM (PT)

During this time, customers will not be able to complete any payments via Webstore. Once maintenance is complete, customers may resume normal purchasing.
Nov 4, 23:42 UTC