Tableau Customer Support Trust

We provide transparency around service availability and performance for Tableau Customer Support Applications.
Update - As of approximately 2022-07-23 07:30 UTC (1:30am PDT), all license key visibility is up-to-date in the customer portal. Customers can expect normal processing times for further license key updates.

Customers may still experience a delay in visibility of some items in the customer portal including deployments, support cases, and accounts. Teams are working to resolve the backlog of remaining items.

Jul 23, 07:45 UTC
Update - Customers who have new or updated license keys after 2022-07-21 at 20:45 UTC (1:45pm PDT) should see normal processing speeds for key visibility (within 1-4 hours).

Teams are currently working to prioritize enabling visibility of license keys created or updated between 2022-07-21 at 00:15 UTC thru 20:45 UTC (2022-07-20 5:15pm PDT - 2022-07-21 1:45 pm PDT). Current target is to complete updating license key visibility within 24 hours.

Once keys have been updated, the backlog of remaining items - support cases, invoices, deployments, and accounts - will resume processing.

Jul 22, 18:07 UTC
Monitoring - A fix has been implemented, however a significant backlog of records exists. Teams are currently monitoring and working through the backlog.

Customers may experience a delay of 24h or more before keys, deployments, accounts, and cases have up-to-date visibility.

Jul 22, 00:19 UTC
Identified - Teams have identified the root cause and are working on implementing a fix.
Jul 21, 20:08 UTC
Investigating - Tableau Customer portal is currently experiencing a delay sharing license keys, cases, and account records in customers' portal accounts.

Tableau teams are working to resolve. Once the root cause is resolved, records will update/share to customers' portals. If this changes, an update will be posted here.

Jul 21, 16:36 UTC
Tableau Licensing and Registration ? Operational
TableauID Operational
Tableau Webstore (buy.tableau.com) Operational
Tableau Checkout (pay.tableau.com) Operational
Customer Portal Degraded Performance
Partner Portal Operational
Community Forums Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 12, 2022

No incidents reported today.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.