We are considering this incident resolved as of 2022-04-30 6:50am PDT.
Customers who had problems accessing keys, cases, deployment, or account details on April 28th or April 29th are encouraged to try again.
Posted Apr 30, 2022 - 13:50 UTC
Update
Tableau teams have resolved the root cause for this issue. The backlog of records is now processing, resulting in a 12h-24h delay. If this changes, an update will be posted here.
Posted Apr 29, 2022 - 22:30 UTC
Monitoring
Tableau teams have resolved the root cause for this issue. The backlog of records is now processing, and should clear within 24h. If this changes, an update will be posted here.
Posted Apr 29, 2022 - 14:53 UTC
Identified
Identified - A job responsible for sharing license keys, cases, and account records in customer portal recently encountered issues, causing a number of items to be unavailable in customers' portal accounts.
Tableau teams have identified the root cause and are working to resolve. Once the root cause is resolved, we anticipate the backlog of records to share should clear within 24h. If this changes, an update will be posted here.