Tableau Customer Support Trust

We provide transparency around service availability and performance for Tableau Customer Support Applications.
Customer Portal - Keys, Cases, Invoices
Incident Report for Tableau Customer Support Trust
The backlog of items has been processed. This incident is resolved.
Posted Jul 27, 2022 - 00:00 UTC
As of approximately 2022-07-23 07:30 UTC (1:30am PDT), all license key visibility is up-to-date in the customer portal. Customers can expect normal processing times for further license key updates.

Customers may still experience a delay in visibility of some items in the customer portal including deployments, support cases, and accounts. Teams are working to resolve the backlog of remaining items.
Posted Jul 23, 2022 - 07:45 UTC
Customers who have new or updated license keys after 2022-07-21 at 20:45 UTC (1:45pm PDT) should see normal processing speeds for key visibility (within 1-4 hours).

Teams are currently working to prioritize enabling visibility of license keys created or updated between 2022-07-21 at 00:15 UTC thru 20:45 UTC (2022-07-20 5:15pm PDT - 2022-07-21 1:45 pm PDT). Current target is to complete updating license key visibility within 24 hours.

Once keys have been updated, the backlog of remaining items - support cases, invoices, deployments, and accounts - will resume processing.
Posted Jul 22, 2022 - 18:07 UTC
A fix has been implemented, however a significant backlog of records exists. Teams are currently monitoring and working through the backlog.

Customers may experience a delay of 24h or more before keys, deployments, accounts, and cases have up-to-date visibility.
Posted Jul 22, 2022 - 00:19 UTC
Teams have identified the root cause and are working on implementing a fix.
Posted Jul 21, 2022 - 20:08 UTC
Tableau Customer portal is currently experiencing a delay sharing license keys, cases, and account records in customers' portal accounts.

Tableau teams are working to resolve. Once the root cause is resolved, records will update/share to customers' portals. If this changes, an update will be posted here.
Posted Jul 21, 2022 - 16:36 UTC
This incident affected: Customer Portal.