Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing "S-Drive Activation Error" in the Customer Portal and Partner Portal was successful. This incident is now considered resolved.
Posted Mar 06, 2021 - 03:21 UTC
Monitoring
Tableau Engineers have implemented a solution to mitigate the issue causing in the S-Drive connectivity issues in the Customer Portal and Partner Portal. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.
Posted Mar 05, 2021 - 20:03 UTC
Identified
Tableau Engineers have identified the problem that is causing S-Drive connectivity issues in the Customer Portal and Partner Portal. A workaround to mitigate user impact is currently in place while we work on resolution. Next update will be when new information becomes available.
Posted Mar 05, 2021 - 19:40 UTC
Update
We are continuing to investigate this issue.
Posted Mar 05, 2021 - 16:56 UTC
Investigating
Tableau Engineers are investigating a potential issue within Customer Portal and Partner Portal on the Case detail page that may be impact users. Users viewing cases might be shown an error "S-Drive Activation Error" related to intermittent connectivity issues that prevents upload of large files to cases.
This pop up can be dismissed and users can continue leaving comments and viewing the case. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.
Posted Mar 05, 2021 - 16:56 UTC
This incident affected: Customer Portal and Partner Portal.