Tableau Customer Support Trust

We provide transparency around service availability and performance for Tableau Customer Support Applications.
WEBSTORE SERVICE
Incident Report for Tableau Customer Support Trust
Resolved
We have verified that full web store functionality has been restored and all orders placed during the incident have successfully processed.
Posted Aug 14, 2020 - 04:46 UTC
Monitoring
We believe the issue is resolved, and are performing additional testing and monitoring.
Posted Aug 14, 2020 - 04:38 UTC
Update
We are continuing to work to resolve the credentials issue. Expected resolution is within 15-20 minutes.
Posted Aug 14, 2020 - 04:24 UTC
Identified
We have identified the issue as a credentials problem and are working to correct the issue. Expected resolution within 15 minutes.
Posted Aug 14, 2020 - 04:04 UTC
Investigating
Webstore add-ons are currently experiencing degraded service. Additionally, web store orders may experience some delay in processing but will be fulfilled successfully. We are investigating the issue.
Posted Aug 14, 2020 - 02:57 UTC
This incident affected: Tableau Webstore.