Tableau engineers have confirmed that the solution put in place to mitigate the issue of customers receiving an error when they attempt to respond to an open support case via supportcasereplies@tableau.com but receive an automated reply indicating "Support cases are no longer accepted via email." Was successful. This incident is now considered resolved.
Posted Oct 17, 2023 - 22:23 UTC
Identified
Tableau Engineers have implemented a change to mitigate the issue of customers receiving an error when they attempt to respond to an open support case via supportcasereplies@tableau.com but receive an automated reply indicating "Support cases are no longer accepted via email."
The mitigation has updated the response received by customers informing them of the ongoing issue and providing them links to current workarounds.
Tableau engineers are continuing to work to mitigate the underlying issue and updates will be provided as new information becomes available.
Posted Oct 17, 2023 - 03:56 UTC
Investigating
Tableau Engineers have identified an error when customers attempt to respond to an open support case via supportcasereplies@tableau.com but receive an automated reply indicating "Support cases are no longer accepted via email." Engineers are investigating at this time. Next update will be when new information becomes available.