Tableau Engineers have implemented a solution to mitigate the issue causing the disruption. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.
Posted Aug 04, 2020 - 10:59 UTC
Identified
EA Engineering has deployed a fix and is currently validating it. Preliminary results show basic functions are operating again. Next update will be when new information becomes available.
Posted Aug 04, 2020 - 10:29 UTC
Investigating
Tableau Engineers are investigating a potential issue within our Customer and Partner Portals that may be causing an impact for our users. We are working to identify the scope of the impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.
Posted Aug 04, 2020 - 06:26 UTC
This incident affected: Customer Portal and Partner Portal.