Tableau Customer Support Trust

We provide transparency around service availability and performance for Tableau Customer Support Applications.

Tableau System Processes

Incident Report for Tableau Customer Support Trust

Resolved

This incident has been resolved.

Posted Jun 22, 2021 - 01:29 UTC

Update

The issue is occurring intermittently and Tableau Engineers continue to research root cause.

Posted Jun 21, 2021 - 19:48 UTC

Investigating

Tableau Engineers are investigating a potential issue with Customer Support submissions, Licenses Provisioning, and Order Processing that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.

Posted Jun 21, 2021 - 17:42 UTC

This incident affected: Tableau Licensing and Registration, Tableau Webstore (buy.tableau.com), Tableau Checkout (pay.tableau.com), Customer Portal, and Partner Portal.